Bilingual – Full Time – Customer Service Agent – Telus

Description

Status: Permanent, 37.5 hours/week
Schedule: Must be available between 7:30 a.m. and 7 p.m., Monday to Friday EASTERN TIME (EST)

Create exceptional customer experiences for our patients.

Join our team

What are the benefits for you?
• Enjoy a health and dental benefits package that includes life and long-term disability insurance
• Enjoy 3 “wellness” days per year in addition to the 3 weeks of vacation per base year we offer
• Pension participation with a proportionate employer contribution of up to 5.8%
• Access to TELUS Common Share Purchase
• 40% discount on an existing plan offered by TELUS/Koodo
• Acquire essential skills and hands-on customer experience that will help you develop your career
• Be in control of your training through a range of formal, informal and social training and development opportunities

Who is the TELUS Health ?

We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.
We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.

We are currently seeking enthusiastic people who care about customer service and are looking to work in a friendly environment based on cooperation and mutual support. Join our team and help shape the future of Canada’s healthcare ecosystem.

The impact you’ll make and what we’ll accomplish together

The members of the Call Centre team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on!

You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance.

Our dynamic managers will invest in your growth by offering ongoing training and encouraging your professional development.

Here’s how:
Answer incoming calls and make outgoing calls to make and confirm appointments
Respond courteously and professionally to our customers’ various reservation requests
Inform existing and potential customers about the different services we offer
Manage and process reservation requests and confirmations via email while maintaining the highest level of service and professionalism
Work in close collaboration with the various departments, including TELUS Health Care Centres
Offer exceptional service to our customers and exceed their expectations
Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services
Perform all other related phone and administrative tasks
Qualifications

You’re the missing piece of the puzzle
High school diploma
Bilingual French and English mandatory (spoken and written)
Strong customer service experience
Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
Professionalism and mature approach with customers
Desire for continuous improvement
Patient, courteous and dynamic
Strong attention to detail
Great-to-haves
Call centre experience, minimum of 2 years
Knowledge of medical terminology
Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Primary Location: Canada
Other Locations: CA-QC-Hull, CA-QC-Montreal, CA-QC-Quebec City, CA-ON-Toronto, CA-ON-Ottawa, CA-QC-Gatineau
Schedule: Full-time

Apply now

Our industry and COVID-19

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