CCTS compliance monitoring report indicates a "telecom fail", says PIAC

OTTAWA — The Commission for Complaints for Telecom-television Services (CCTS) will be coming out with its annual report this month, but in the meantime, the Public Interest Advocacy Centre (PIAC) is bringing attention to CCTS’s 2019 Compliance Monitoring Report, which shows many Canadian telecom companies failed in 2019 to comply with resolutions and in some cases falsely claimed to resolve consumer complaints to CCTS. “We are shocked, but not surprised, at the companies’ variety of non-compliance with a simple complaint resolution scheme for telecom customers,” said John Lawford, PIAC’s executive director and general counsel, in a press release. “Consumers have...