Customer service improvements help slash telecom, Internet complaints: CCTS report

By Lesley Hunter

OTTAWA – While complaints over telecom and Internet services continue to fall, Canadians are still unclear about the terms of their service contracts, says the Commissioner for Complaints for Telecommunications Services (CCTS).In its mid-year report released Thursday, CCTS said it accepted 3,955 complaints between August 1, 2016 and January 31, 2017, down by more than 600 from the 4,562 complaints received in the same period a year earlier. The report says that non-disclosure or misleading information about contract terms was once again the most commonly raised issue (10.7% of all issues), followed by complaints about incorrect charges at 9.4% and intermittent/inadequate quality...