CCTS sets out new four-year strategic plan

OTTAWA – After a dozen years of providing dispute resolution service to Canadian consumers, telecommunications and now television service providers, the Commission for Complaints for Telecom-television Services (CCTS) has laid out a strategic plan for 2019-2022 that it says will help it to navigate its expanding mandate.“With our mandate, vision, mission, values, and value proposition to stakeholders in mind, our goal was to create a strategic plan propelling the CCTS to the next level of organizational maturity over the next four years”, said the organization. “We reviewed dozens of ideas and made tough decisions to focus our organization on three...