Axsit customer complaint resolved, company sold, says CCTS

OTTAWA — The Commissioner of Complaints for Telecommunications Services (CCTS) announced Friday the successful resolution of a customer complaint against Axsit, a VoIP phone service provider based in Mississauga, Ont.After receiving a complaint in January from an Axsit customer, CCTS investigated and found the telecom provider was in breach of its obligations to the customer and CCTS. The customer had complained that Axsit billed long-distance charges to the customer, for phone calls actually made fraudulently by a third party. Following its investigation, CCTS issued in May a recommendation that Axsit refund the disputed amounts to the customer. At the beginning...